Symantec ServiceDesk

Product Overview

Symantec ServiceDesk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels.

ServiceDesk is designed for fast implementation, easy integration, drag-and-drop customization and optimization of IT processes to deliver immediate benefits.

Formerly known as Altiris HelpDesk 6.


Key Features

  • ITIL and best practice based Service Desk processes
  • Drag and drop Workflow Designer
  • Self-Service and Automated Processes
  • Advanced integration with Symantec and 3rd party products



Key Benefits

  • Reduce IT costs
  • Processes available out-of-the-box
  • Support for ITIL best practices
  • Fast and easy customization of forms, surveys and processes
  • No coding skills required
  • Puts process creation back in the hands of process owners
  • Decrease IT time spent on manual time consuming tasks
  • Allow IT to do more with less
  • Easily integrate with existing systems and tools
  • ServiceDesk can leverage IT Lifecycle tools to troubleshoot, deploy, manage, or secure machines
  • Provides access to process data from third-party applications, such as Active Directory and SharePoint.


System Requirements

Operating Systems
Microsoft Windows 2000 Server (wih SP4 and Update Rollup 1 for SP4)
Windows Server 2003
Windows Server 2003 x64 Editions
Windows Server 2003 R2 Editions
Windows Storage Server 2003 (with SP1)

Symantec Management Platform server version 7
Microsoft Windows 2003 Standard or Enterprise with SP2
SQL Server 2005 with Service Pack 2
Database Engine
Analysis Services
Reporting Services
Internet Explorer 7


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